Shipping
Fast dispatch
In-stock items usually ship within 1–2 business days with tracking on every order.
Store policies for collectors
The small print, written in plain language
These policies are here so you know exactly what to expect when you order from Peak64 — from how we handle shipping and pre-orders to returns, payments and privacy.
Quick overview
Key things to know at a glance
A snapshot of how we run the store. For full details, keep scrolling — each area has a more in-depth section below.
Pre-orders
Clearly marked
Pre-order items show an estimated arrival window and ship once they land in our hands.
Returns
Fair resolutions
If something’s not right, we work with you on a reasonable fix in line with Australian consumer law.
Packaging
Collector-safe
Sturdy boxes, bubble-wrap and corner protection to keep cards and cases looking sharp.
Shipping & pre-orders
How we ship and handle future releases
We aim to balance collector-friendly service with realistic timeframes and clear communication.
Shipping policy
All orders are shipped from within Australia. Shipping options and prices are shown at checkout once you enter your delivery address.
Processing times
For in-stock items, our typical processing time is 1–2 business days from payment confirmation. During busy releases or holidays, dispatch may take slightly longer.
Delivery estimates
Delivery timeframes depend on your location and the carrier used. Any estimates shown at checkout are provided by the carrier and are a guide only.
Losses or delays in transit
Once a parcel has been handed to the carrier, it’s in their network. If your tracking shows a long delay, contact us and we’ll help lodge an enquiry where possible.
Tracking on all orders
Packed securely
For questions about a specific parcel, please include your order number and tracking link
when you contact us.
Returns & cancellations
If something isn’t quite right
We’re collectors too, so we take issues seriously and try to handle them fairly and quickly.
Change-of-mind returns
Because many items are limited or allocation-based, we may not be able to accept change-of-mind returns on every order. If you’d like to request one, contact us within a reasonable time from receiving your parcel and we’ll let you know what’s possible.
Where a change-of-mind return is approved, items must be unopened, in the same condition you received them and safely packed for the trip back. Return shipping is usually at the buyer’s cost.
Damaged or incorrect items
If something arrives damaged or not as described, please contact us as soon as you can with clear photos of the packaging and item. This helps us work out what happened and how to fix it.
Depending on the situation, we may offer a replacement (if available), a partial refund, or a full refund in line with Australian consumer law.
Order edits & cancellations
If you need to update your address or cancel an order, contact us quickly using your order number. Once an order has been packed or shipped, we may not be able to make changes.
Factory & packaging imperfections
Mass-produced models and packaging often have minor imperfections from the factory. We treat major issues (large creases, cracks, missing pieces) as faults, but light shelf-wear or small paint variances are usually considered within normal tolerances.
Payments, security & privacy
Looking after your details
We use trusted payment providers and keep customer data to the minimum needed to run the store.
Payment processing
Payments are processed securely via our payment partners. We don’t store your full card number on our servers. Any wallet or express checkout options share only the details needed to fulfil your order.
Taxes & duties
Prices on the site are shown in Australian Dollars (AUD) and include applicable Australian taxes where required. International customers are responsible for any import duties, taxes or fees charged by their local customs authority.
Privacy & communication
We only use your contact details to fulfil orders, send important updates and, if you opt in, share news about new drops and releases. You can unsubscribe from marketing emails at any time using the link in the email.
Account data
If you create an account, you can log in to view or update the information you’ve shared with us. To request account or data removal, reach out via the contact page and we’ll help from there (subject to any legal record-keeping requirements).
Still unsure about something?
If you have a question about how these policies apply to a specific order or situation, send us a message with the details and we’ll walk you through it.